Thank you for choosing Vixal.org. We strive to provide the best services possible, and your satisfaction is our priority. This policy outlines the conditions under which refunds may be issued.
Eligibility for Refunds
Refunds are available under the following circumstances:
- Non-Delivery of Service: If the service you purchased has not been delivered within the stated time frame, you may request a refund.
- Technical Issues: Refunds may be issued in cases where technical errors on our end prevent the completion of your order.
Conditions for Refund Requests
To request a refund, the following conditions must be met:
- The request must be submitted within 7 days of your purchase.
- You must provide proof of purchase, including your order ID and any relevant communication.
- The issue must be clearly stated, along with any supporting evidence.
Non-Refundable Cases
Refunds will not be granted in the following cases:
- Services were delivered as described.
- Failure to comply with platform policies of social media services.
- Issues arising from user error, such as incorrect order details.
How to Request a Refund
To initiate a refund request, please contact us at [email protected] with the following details:
- Your full name and email address.
- Order ID.
- A clear explanation of the issue.
- Any supporting evidence (screenshots, correspondence, etc.).
Processing Time
Refund requests will be reviewed within 5-7 business days. If approved, refunds will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.
Changes to This Policy
We reserve the right to modify this refund policy at any time without prior notice. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.
Contact Us
If you have questions or concerns about this refund policy, please contact us at [email protected].